Terms of Use

These Terms are a legally binding agreement between you and FleyLab. If you are an individual, you accept them personally. If you act on behalf of a company, agency, brand, public body, or another organization, you represent that you have authority to bind that organization to these Terms, and the words "you" and "your" refer both to you and to that organization where the context requires.

Use of the service constitutes electronic acceptance. That acceptance has the same legal effect as signing a paper contract. You may not use FleyRadar if you are under the age of 16, lack legal capacity to enter into these Terms, or are prohibited from using the service under applicable law. If you do not agree to these Terms, you must not create an account, use a trial, connect an integration, upload content, or otherwise use the service.

• Clicking a registration, payment, trial activation, or source connection button counts as confirmation that you accept these Terms.
• Additional documents, such as order forms, commercial proposals, DPAs, or enterprise addenda, may supplement these Terms.
• If a separate document directly conflicts with these Terms, that separate document controls only for the specific conflict.

We may update these Terms from time to time in accordance with the section on changes. Continued use of the service after a revised version becomes effective means that you accept the updated Terms to the extent permitted by law.

In these Terms, the following words and expressions have the meanings below. The definitions are included for clarity and consistent interpretation. If a definition is not stated here, the term may be explained in the Privacy Policy, documentation, or a separate contract.

• "Service" means the FleyRadar platform, including the website, application, API, alerts, reports, AI features, and related documentation.
• "User" means any natural person who accesses or uses the Service.
• "Account" means the user account created to access the Service.
• "Content" means any information displayed, transmitted, processed, or generated within the Service.
• "User Content" means data that you upload, enter, import, configure, or otherwise make available through the Service.
• "Monitoring Data" means mentions, reviews, posts, snippets, links, metadata, and other materials collected or aggregated from sources available through the Service.
• "Workspace" means a dedicated project, environment, or configuration space within FleyRadar.
• "Subscription" means a paid or free plan for access to the Service, including trials and any applicable quotas or restrictions.
• "AI Output" means automatically generated classifications, summaries, digests, recommendations, answers, reports, or other outputs created by AI features.

The words "including" and similar expressions are illustrative and not limiting. Section headings are included only for convenience and do not affect interpretation of these Terms.

FleyRadar is a SaaS platform for monitoring and analyzing brands, reputation, and competitive activity. The service may support collection and processing of data from Telegram, Google Reviews, 2GIS, RSS, Reddit, YouTube, TikTok through RSSHub, LinkedIn through news discovery, VK, Facebook, Instagram, web crawling, and other supported sources. The platform may use AI models for sentiment analysis, topic extraction, digests, summaries, relevance scoring, copilot answers, and related analytical functions.

The Service may include PDF or PPTX reporting, alerts, white-label options, branded templates, API access, WhatsApp chat upload workflows, and other capabilities whose availability depends on your plan, technical constraints, and third-party services. Some capabilities may be experimental, beta, or feature-flagged and may be changed, suspended, or removed without backward compatibility.

• The Service is provided on an "as is" and "as available" basis.
• We do not guarantee perfect completeness, continuity, accuracy, timeliness, or error-free operation of Monitoring Data.
• AI Output is probabilistic and may contain hallucinations, omissions, incorrect interpretations, or disputed conclusions.
• Materials and outputs from the Service are not legal, medical, financial, investment, HR, or other professional advice.

You agree to use FleyRadar as a decision-support tool rather than as the sole basis for high-impact action. We may change, improve, scale, or limit the functionality of the Service where necessary for security, reliability, legal compliance, or product development.

Most features of FleyRadar require an Account. When you register, you agree to provide accurate, complete, and current information and to update it as needed. We may refuse registration, require email verification, or limit account creation where we detect signs of automated sign-up activity, fraud, limit circumvention, or violation of these Terms.

You are responsible for maintaining the confidentiality of your credentials, keeping the devices you use to access the Service secure, and all activity that occurs under your Account. One Account is intended for one human user unless your plan or a separate enterprise agreement expressly allows otherwise. Sharing credentials, reusing sessions across multiple people, proxying access, or creating pseudo-users to evade licensing rules is prohibited.

• You must notify us promptly if you suspect unauthorized access, password compromise, token leakage, or any other account security incident.
• We may require a password reset, terminate active sessions, restrict login, or temporarily suspend an Account if needed to protect security.
• If your Account is administered by an organization, that organization's administrator may control access, workspace membership, and some settings.

We are not responsible for losses caused by your failure to safeguard your credentials or by access granted to an unauthorized person through your Account. At the same time, we will take reasonable measures to protect the Service and our infrastructure from abuse.

FleyRadar may offer a 14-day Trial, paid Starter from USD 59, Growth from USD 149, Business from USD 349 per billing period, and Enterprise under a custom commercial offer, unless otherwise stated on the checkout page or in a separate agreement. Features, data volume, retention periods, refresh frequency, workspace limits, integrations, and support levels vary by plan and may change in the future.

Payments are processed through Paddle or another payment provider we designate. Your Subscription renews automatically according to the billing cycle you selected unless you cancel before renewal. You must maintain a valid payment method, pay charges on time, and keep billing data accurate. Failed payments, chargebacks without proper basis, or repeated payment failures may result in restricted or suspended access.

Unless mandatory law requires otherwise, payments are final for the period already billed, and cancellation only prevents future renewals. You are responsible for determining whether pricing includes taxes, withholding obligations, self-billing rules, or other local compliance duties on your side. Where needed, we may issue electronic invoices, receipts, credit notes, or comparable billing records through the payment provider or inside the Service.

• Pricing, taxes, currency, and charge timing are shown at checkout and confirmed through the payment flow.
• We may change pricing, plan structure, and quota limits on at least 30 days' notice for material changes.
• If you exceed usage limits, we may restrict further processing, require an upgrade, apply overage logic, or defer some functionality to a later period where supported by the product.
• After a downgrade, some historical data, monitoring history, AI content, reports, or integrations may become unavailable, archived, or deleted in line with retention rules and the new plan.
• Refunds are governed by Paddle's policies and mandatory applicable law.

If a separate commercial agreement sets different pricing, limits, payment terms, or SLA commitments, that agreement controls. We are not required to provide paid features until the relevant charges are successfully paid, even if those features are temporarily visible in the interface.

We may offer a 14-day free trial with Trial-level access. Unless otherwise stated in the interface or a promotional campaign, the trial does not require a credit card and ends automatically without charging you. When the trial ends, the Account moves to Starter-level access unless you choose to purchase a paid Subscription.

The trial is provided only for product evaluation and does not guarantee that all data created during the trial will remain available if you move to a lower plan. Trial functionality may differ from paid plans in volume, speed, limits, or feature composition where needed to reduce abuse or operational risk.

• As a rule, only one trial is allowed per user; where abuse is suspected, we may also consider organization, domain, or device-level patterns.
• We may shorten, cancel, or refuse a trial where we detect repeated registrations, limit circumvention, or other bad-faith conduct.
• After the trial ends, data and configuration may remain only to the extent compatible with Starter-level access, and features beyond Starter limits may stop working.

Nothing in this section obligates us to offer a trial to every user in every situation. Trial campaigns, promo credits, and temporary offer terms may be introduced or discontinued at our discretion.

You retain ownership of the User Content and data that you upload, enter, import, configure, or otherwise provide to FleyRadar. We do not claim ownership of your keywords, workspace settings, brand assets, files, WhatsApp exports, instructions, presentation templates, or other materials that you submit.

At the same time, you grant us a limited, non-exclusive, worldwide license to host, copy, store, technically modify, transmit, and otherwise process that User Content to the extent necessary to provide the Service, maintain security, create backups, fix errors, generate reports, and follow your instructions. This license lasts only while the data is stored or processed for the purposes of providing the Service or meeting legal obligations.

• You are responsible for the legality of the User Content you upload or process through the Service, including having all necessary rights, permissions, notices, and legal bases.
• If you upload WhatsApp chats or similar communications, you are responsible for complying with applicable law, contractual duties, and the rights of affected persons.
• Monitoring Data collected from publicly available sources remains derived from those sources and is made available through the Service without transferring exclusive ownership in the source-platform data.

We may remove or block User Content where we reasonably believe it is unlawful, violates these Terms, infringes third-party rights, breaches source platform rules, or creates a disproportionate safety or service risk for FleyRadar.

You agree to use FleyRadar only for lawful, good-faith purposes consistent with the design of the Service. The Service is intended for monitoring, analytics, reputation management, and competitive analysis, not for harming people, conducting unlawful surveillance, evading third-party platform rules, or exploiting our infrastructure for unrelated purposes.

When working with public sources, you must take into account privacy laws, platform rules, restrictions on automated collection, professional ethics, and your own internal governance requirements. If your use case involves sensitive categories of people, investigations, public controversies, employment matters, or possible intrusion into private life, you are responsible for carrying out your own legal and compliance review before launching or expanding monitoring.

• You may not violate the terms, policies, API rules, or license restrictions of third-party platforms or sources.
• You may not use the Service for mass scraping or large-scale extraction beyond the functionality we expressly make available.
• You may not engage in harassment, stalking, intimidation, doxxing, or similar harmful conduct.
• You may not use the Service for defamation, disinformation, deceptive manipulation, or knowingly false campaigns.
• You may not use the Service for industrial espionage, unlawful acquisition of trade secrets, or similar improper intelligence-gathering activity.
• You may not circumvent plan limits, rate limits, quotas, technical restrictions, paywalls, or licensing controls.
• You may not reverse engineer, decompile, disassemble, or attempt to derive source code or internal architecture from the Service.
• You may not resell, rent, white-label, sublicense, or otherwise commercialize access without our written permission.
• You may not upload malware, exploit kits, cryptomining software, botnet components, or other malicious code.
• You may not use the Service for spam, unauthorized bulk messaging, fabricated engagement, or artificial metric inflation.
• You may not impersonate another person, company, government body, or data source.
• You may not use automated access, scripts, headless flows, or agents except as expressly permitted through our API or documentation.
• You may not upload data that you have no legal right or basis to process through the Service.
• You may not violate export controls, sanctions regimes, or other mandatory international trade restrictions.
• You may not use the Service to build a competing product, train your own systems on our internal logic, or extract commercially sensitive product behavior.
• You may not interfere with the operation of the Service, overload the infrastructure, probe security without permission, or bypass protective mechanisms.
• You may not treat Service output as the sole basis for actions likely to cause significant harm to a person without additional human review.

Violation of this section may result in immediate suspension, limitation, or termination of access without refund, unless mandatory law requires a different result. We may also cooperate with rights holders, platforms, and competent authorities when investigating serious misuse.

FleyRadar, including its code, interface design, visual elements, rulesets, routing logic, algorithms, documentation, brand, logos, report layouts, and other Service elements, belongs to FleyLab or is licensed to us. Except for the limited rights expressly granted to you, no intellectual property rights are transferred.

We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with your Subscription and these Terms. You do not receive rights to our source code, internal models, training datasets, system prompts, unpublished documentation, commercial algorithms, or hidden product logic. Monitoring Data originates from public or platform-accessible sources and does not become your exclusive property simply because you view or use it through the Service.

• You retain rights in your User Content and brand materials.
• You may use AI Output generated for you in your internal operations, presentations, and business workflows, provided that doing so does not violate law or third-party rights.
• You may not remove or obscure copyright notices, trademark notices, or ownership statements.
• You may not use our brand, logos, or commercial identifiers without separate permission except for truthful referential use that describes your use of the Service.

Any unauthorized exploitation of FleyLab's intellectual property is a material breach of these Terms and may result in access termination, injunctive relief, damages, and any other remedies available under law.

FleyRadar relies on third-party platforms, APIs, hosting infrastructure, and data sources, including Telegram, Meta, Google, VK, YouTube, Reddit, TikTok, RSS providers, hosting providers, and AI services. These services are outside FleyLab's control, and we cannot guarantee their continuous availability, compatibility, API stability, data coverage, or freedom from platform-specific limitations.

By connecting an integration, you agree that the terms and policies of the relevant third party also apply. You understand that platform rule changes, token revocation, account suspension, API quota changes, endpoint removal, moderation policy changes, or legal demands directed to a third-party platform may affect the related functionality of FleyRadar without fault on our part.

You are responsible for maintaining lawful relationships with those third parties, including valid accounts, scopes, permissions, and rights to use the relevant data. We are not required to preserve third-party data longer than the product supports, and we do not guarantee restoration of data that a provider has deleted, restricted, or made unavailable.

• We may disable, limit, or redesign integrations where required by changes in third-party APIs, security concerns, or legal requirements.
• OAuth connections and scopes are defined by you and the source platform; you may revoke permissions on the source side at any time.
• We are not responsible for the legality, availability, accuracy, or integrity of content published by third parties on third-party platforms.
• Some features may operate in a degraded mode if a third-party provider experiences outage, rate limiting, or other technical issues.

If a third-party dependency makes a feature impossible or materially degraded, that situation does not by itself constitute a breach of these Terms by FleyLab. Where feasible, we may try to provide a reasonable substitute or workaround.

The AI features of FleyRadar use probabilistic models and statistical methods to classify, summarize, rank, and generate analytical materials. Although we design those features for practical usefulness, AI Output may be inaccurate, incomplete, ambiguous, outdated, or simply wrong. Hallucinations, false associations, and disputed interpretations are known limits of these technologies.

You agree that AI Output is provided only for informational and analytical purposes. It must not be treated as professional legal, medical, financial, investment, HR, or other binding advice. You are responsible for verifying outputs before relying on them in important communications, PR decisions, commercial actions, internal investigations, employment decisions, or compliance escalations.

• We do not guarantee the accuracy, completeness, reproducibility, or fitness of AI Output for any particular purpose.
• We are not liable for decisions you make in reliance on AI Output without additional human review.
• We aim to use LLM provider modes under which user data is not used to train the providers' general models.
• We may change providers, models, system instructions, routing methods, and fallback logic without prior approval where needed for quality, cost, security, or availability.

If laws in your jurisdiction impose special requirements for automated analysis or profiling, you are responsible for considering those requirements in your own use of the Service and for not using FleyRadar in a way that causes either of us to violate them.

Our handling of personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using the Service, you confirm that you have reviewed that Privacy Policy and understand how FleyLab and its providers process account data, workspace data, monitoring data, AI task data, and technical telemetry.

We apply reasonable technical and organizational safeguards, but you also must use the Service in compliance with applicable privacy and data protection laws. If you upload personal data about other individuals, you confirm that you have the necessary legal basis, notices, or authority to do so. If your use case requires a separate data processing agreement, you may request a DPA by contacting privacy@fleylab.com before the relevant processing begins.

• You must not upload data where processing through the Service is prohibited by law or by your contractual duties.
• You must configure privacy and retention settings in line with your internal policies and legal requirements.
• We may refuse to process certain categories of materials if we believe the legal, safety, or privacy risk is disproportionate.

Nothing in these Terms relieves you of responsibilities that apply to you as a controller or operator where you determine the purposes and means of processing for uploaded materials or monitored targets.

We use reasonable commercial efforts to keep the Service available and stable, but we do not guarantee 100% uptime, zero latency, uninterrupted monitoring, instant AI processing, or continuous availability of every integration. FleyRadar may be temporarily unavailable because of maintenance, updates, incidents, third-party limitations, network disruption, or circumstances beyond our reasonable control.

Unless expressly stated in a separate enterprise agreement, these Terms do not create a formal SLA, service credits, or fixed restoration commitments. Public descriptions of reliability, roadmap items, or expected performance are informational only and do not create independent warranties.

• We may perform planned maintenance, security updates, or infrastructure migrations that temporarily limit access to portions of the Service.
• If a third-party API or provider is unavailable, the related monitoring, reporting, or AI features may operate in degraded mode or be disabled temporarily.
• Force majeure events, cloud outages, telecom failures, DDoS attacks, and similar external events may affect Service availability.

Where practical, we will try to communicate significant incidents through the Service, by email, or through another reasonable channel.

To the maximum extent permitted by applicable law, FleyRadar is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, data accuracy, or alignment with user expectations. We do not warrant that the Service, AI Output, reports, integrations, or Monitoring Data will be error-free, complete, timely, or suitable for your specific goals.

To the maximum extent permitted by law, FleyLab, its officers, employees, contractors, and affiliates are not liable for indirect, incidental, punitive, special, reputational, or consequential damages, including lost profits, loss of business, loss of customers, loss of data, loss of goodwill, cost of substitute services, harm caused by AI errors, third-party platform restrictions, user decision errors, or unauthorized access not resulting from our gross fault.

You agree that the price of access to the Service, and the existence of free or relatively low-cost plans, reflect this allocation of risk between the parties. Without the warranty disclaimers and liability limitations stated here, we could not provide the Service on commercially similar terms or with comparable flexibility.

• We are not liable for losses caused by changes to or unavailability of third-party platforms, APIs, and public sources.
• We are not liable for consequences of relying on AI Output without additional human review.
• We are not liable for damage resulting from your violation of law, third-party rights, these Terms, or source-platform rules.
• Our aggregate liability for all claims relating to the Service is limited to the amount you actually paid us during the 12 months before the event giving rise to the claim.

The limitations and exclusions above do not apply to the extent prohibited by mandatory law, including in relation to intentional misconduct, gross negligence, or other categories that cannot lawfully be limited.

You agree to defend, indemnify, and hold harmless FleyLab, its directors, employees, contractors, and affiliates from and against any claims, actions, demands, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to your use of the Service where the matter is caused by your breach of these Terms, violation of law, infringement of third-party rights, or unlawful or improper content or conduct attributable to you.

• Improper use of the Service, including violation of the acceptable use restrictions.
• Your breach of third-party platform terms, API rules, licensing restrictions, or export control obligations.
• Claims connected to your User Content, uploaded files, WhatsApp data, or other materials you submit to the Service.
• Claims involving unlawful monitoring, privacy violations, defamation, personality-rights issues, or intellectual property infringement caused by your activities.
• Any liabilities arising because you failed to obtain required consents, permissions, or authority to provide data to FleyRadar.

We may, but are not obligated to, assume control of the defense of such a claim, in which case you agree to cooperate with us reasonably. We will not settle a claim in a way that directly admits your fault without giving you a reasonable opportunity to participate where circumstances permit.

You may stop using FleyRadar at any time by deleting your Account and discontinuing all use. We may suspend, limit, or terminate your access in whole or in part if we reasonably believe that you have violated these Terms, created a security risk, attempted to evade limits, failed to pay for a Subscription, violated the law, or otherwise endangered the Service, our reputation, or third-party rights.

If the issue involves a serious breach, a security threat, or a mandatory legal requirement, we may act immediately and without prior notice. In other cases, where reasonable and practicable, we will try to give notice and an opportunity to cure if the problem can meaningfully be cured.

After an Account is closed, we are not required to keep a separate accessible copy of User Content for you except where retention is required by law, backup policy, or an active investigation. If you want to preserve materials, reports, exports, or monitoring history, you should download them before deletion or before any grace period expires.

• After termination, your right to use the Service ends immediately.
• We may provide a limited grace period for exporting certain data, typically up to 14 days, where technically feasible, safe, and not prohibited by law or the nature of the breach.
• After the applicable period ends, data may be deleted, archived, or made unavailable in accordance with our Privacy Policy and plan logic.
• Sections on intellectual property, payment, limitation of liability, indemnification, disputes, and other provisions that should survive by nature remain in effect after termination.

Termination does not relieve you of any obligation to pay accrued charges, resolve outstanding liabilities, or comply with provisions that continue after the relationship ends.

These Terms are governed by and construed under the laws of the Republic of Azerbaijan, without regard to conflict-of-law principles that would lead to another jurisdiction's laws. Before filing a claim in court, the parties agree to try to resolve disputes through good-faith negotiation and exchange of written positions.

If a dispute cannot be resolved informally within a reasonable time, it must be brought before the competent court located in Baku, where FleyLab is based, unless mandatory law requires a different exclusive forum. You consent to that jurisdiction and venue to the extent permitted by applicable law.

• Either party may seek injunctive relief or other urgent judicial remedies to protect confidential information, intellectual property, or service integrity.
• If any dispute-resolution provision is found unenforceable, the rest of the Terms remain in effect.
• Email correspondence and system logs may be used as admissible evidence of acceptance, service use, performance, or breach.

We encourage you to send legal notices and complaints first to legal@fleylab.com so that we have an opportunity to address the issue efficiently before formal escalation.

You agree to comply with all applicable export control, sanctions, re-export, embargo, and trade restriction laws when using FleyRadar. You represent that you are not located in a comprehensively sanctioned jurisdiction and are not listed on a restricted-party list that would prohibit access to relevant technology, unless applicable law expressly allows such use.

You may not use, provide access to, export, re-export, or otherwise transfer the Service in violation of export or sanctions rules of the United States, the European Union, Azerbaijan, or any other applicable jurisdiction. This restriction applies both to the Service itself and to related models, APIs, reports, software components, and technical documentation.

• You are responsible for assessing whether your use case violates industry-specific restrictions, sanctions prohibitions, or end-use controls.
• We may deny or restrict access and request additional information where we have reason to believe that use of the Service would violate export rules.
• Violation of this section is a material breach of these Terms.

We are not required to explain the technical details of any compliance control if doing so would itself create a risk of circumvention or legal non-compliance.

We may update these Terms if the product evolves, our commercial model changes, the legal environment shifts, our security posture changes, or third-party integrations are revised. The current version will be published within the Service and the updated effective date will appear at the top of the document.

• For material changes, we generally provide at least 14 days' notice before the changes take effect.
• Notice may be provided by email, by in-app banner or notice, through account settings, or by another reasonable communication method.
• Changes needed to comply immediately with law, address a security threat, or stop abuse may take effect more quickly.

If you continue using the Service after the effective date of the revised Terms, you accept the updated Terms to the extent that applicable law permits that result. If you do not agree, you must stop using the Service and, where relevant, delete your Account before the updated Terms take effect.

We may keep version history or at least effective-date history so that users can track how the Terms change over time.

These Terms, together with the Privacy Policy, any applicable order forms, commercial addenda, and other documents expressly incorporated by reference, form the entire agreement between you and FleyLab regarding the subject matter and replace prior oral or written understandings on that subject.

The parties agree that notices, invoices, reminders, product notices, and comparable operational communications may be delivered electronically, including by email, through the account interface, or through other digital channels used by the Service. You are responsible for keeping contact information current and understand that a notice does not become invalid merely because you failed to update your address if it was sent to the most recent address you provided or displayed within the Service.

• A failure or delay in exercising a right does not waive that right.
• You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.
• We may assign these Terms and related rights or obligations in connection with a reorganization, business sale, corporate restructuring, or another lawful transfer.
• If any provision is held invalid or unenforceable, the remaining provisions remain in full force to the maximum extent permitted by law.
• The parties are independent contractors; nothing in these Terms creates an agency, partnership, joint venture, or employment relationship.
• Force majeure excuses delay or non-performance to the extent caused by circumstances beyond reasonable control.
• Section headings are for convenience only and do not affect legal interpretation.

If we provide translations of these Terms in multiple languages and the meaning differs, we may rely on the English version for interpretation unless mandatory law requires another rule. This sentence does not limit any non-waivable rights you may have under applicable law.

For questions about these Terms, legal notices, compliance matters, or claims, you may contact us at legal@fleylab.com. For personal data and data subject rights requests, you may also contact us at privacy@fleylab.com.

• Legal contact: legal@fleylab.com
• Privacy contact: privacy@fleylab.com
• Operator: FleyLab, Baku, Azerbaijan
• Standard response time for legal and compliance inquiries: up to 30 days unless a shorter deadline is required by law or by the nature of the matter

When contacting us, please provide enough information for us to identify the relevant Account, Workspace, integration, or issue. To protect security and third-party rights, we may ask you to verify identity or authority.

Where an issue can be resolved through support or account settings without formal legal escalation, we may suggest that path first as a faster and more practical option.